> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bango.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bango Care

> Search functionality to find entitlement records held by Bango Resale for your customers

Search Criteria

You can search by the `Merchant Entitlement Id` to find the entitlements you are looking for.

Search Results

The results returned from your search will contain the below information.

| Column Name | Description |
| - | - |
| `Bango Entitlement Id` | Entitlement identifier created on the Bango system. Each entitlement has a unique identifier. |
| `Merchant Entitlement Id` | Merchant Entitlement identifier you provided when the record was created on the Bango system. If you did not provide one the Bango system sets the `Bango Entitlement Id` as this value. |
| `Reseller` | Reseller the entitlement is against. |
| `Product Key` | The identifier for your service. |
| `Product Name` | Human readable description of the product key. |
| `Entitlement Status` | Entitlement status, one of `ACTIVE`, `ACTIVE-ENDING`, `SUSPENDED`, `CANCELLED`, `REVOKED`, `PENDING`, or `FAILED` |
| `Entitlement Creation Date` | Date/Time (UTC) the entitlement was created on the Bango system. |
| `Entitlement Activation Date` | Date/Time (UTC) the entitlement was activated on the Bango system (status Active). If the entitlement is still in a pending state, this field will be `null`. |
| `Entitlement End Date` | UTC datetime at which the entitlement ended in the Bango Platform (status `CANCELLED` or `REVOKED`). If the entitlement status is `ACTIVE-ENDING` the UTC datetime will be set in the future to show when the entitlement will be `CANCELLED`. `null` if the entitlement is still in an ACTIVE state. |
| `Entitlement Suspended Date` | Date/Time (UTC) the entitlement was suspended on the Bango system (status Suspended). |
| `Entitlement Resumed Date` | Date/Time (UTC) the entitlement was resumed on the Bango system. |
| `Entitlement Expiry Date` | If an Expiry Date is set on entitlement creation, it will be shown here. If no expiry date is set, the field will be `null`. |